Business Process Outsourcing

BPO: a way to grow on efficiency, not on cost.

We are ICS Consultores. We provide outstanding advisory services throughout the Latin American Region through our independent membership of the prestigious firm Baker Tilly International.

Let us introduce you to the world of BPO and how it could benefit you and your company.

What is BPO and why will it benefit you?

What is BPO?

BPO is the acronym for Business Process Outsourcing and can be defined as the process of utilizing the services of a third party by a company in order to perform specific operations within various departments.

Why BPO?

• Cut operational costs
• Focus on Core Business
• Improve productivity
• Increase Capability
• Optimize customer service
• Improve HR practices

You can understand BPO as a way to reduce costs, to be more efficient, and a way to let you focus on what really matters in your business, by passing on the responsibility of completing the activities which are important but not related to your main responsibilities.

What can you outsource so you can grow faster? Concentrate on your CORE.

BPO includes the following areas:

We are not advising you to outsource all these areas, but we want you to know that some of these activities might be taking a lot of effort from you and your staff, and they may be distracting you from concentrating on your core business.

Success experiences around the world: the boom of India and the growth of Latin America.

BPO growth

• In the past several years, India and the Philippines have received a great deal of media attention as leading business process outsourcing (BPO) locations.
• Today, both regions continue to be locations of choice for several reasons.
• Recently, Latin America has emerged as a major BPO supplier, rivaling both India and the Philippines.
• The major difference: Latin America is poised to service a more diverse array of global markets with multilingual skills.
  

  

Why Latin America?

• Business trends and customer demand have made Latin American countries BPO hotspots.
• The region boasts an abundance of highly-skilled workers and a well-established domestic and international business culture.
• Global conglomerates are well-established in many Latin American countries.
• Many citizens have strong Spanish and English skills allowing companies to support a wide range of customers from one location.
• Reliable and economical communication networks necessary to deliver high-quality voice and data traffic are available across the region and are connected to global networks.
• Governments and economic development groups have created an environment that attracts foreign investment and expansion.
• Multinational companies are expanding into the region due to the quality of customer care and a high level of employee retention.

Latin America BPO growth

• Unique ability to service five markets: Pan-Latin America, Spain to Latin America, U.S. Hispanic, U.S. English-speaking and local/regional markets.
• Each of these markets is growing at a fast pace; altogether, they are growing at a feverish pace.
• Latin America’s ability to serve five different market opportunities is unique to this region.
• As companies continue to evolve their customer care needs and choose the right shore to service their customers, a growing number of companies will turn to the Latin American region:
  • Locations in close proximity and in similar or the same time zones,
  • Similar business culture and English-speaking/bilingual workforce,
  • Spanish companies looking for economical labor and Spanish- language skills,
  • Local or global companies looking to service domestic or regional consumers.
• The future looks strong for a Latin American BPO industry built on the foundation of highly skilled workers, well-established business culture, exceptional customer service and affordable contact center services.
• In years to come, we can expect that India and Latin America will form two giant pillars upon which the majority of the BPO industry will be built.
• The Latin American BPO Industry is poised to become the world’s next outsourcing hot­spot due to the region’s unique ability to offer dynamic, multilingual contact center services for a wide range of global markets.
• We expect this region to both rival, as well as complement, India’s own world-famous BPO industry.

Do it close to home, do it where others have done it: Costa Rica.

Costa Rica has become a very attractive alternative for companies to outsource their processes. It has developed a big services industry, which is now one of the biggest industries contributing to the GDP of the country. Some of the reasons why Costa Rica has become so attractive for companies to outsource their processes are:

• Politically stable democracy.
• Highly-educated workforce.
• The proximity to and shared time zones with the US and the rest of Latin America.
• Economic stability.
• Multilingual capacity.
• Lower costs.

ICS has all this knowledge and more to share with you in order to help your business grow in the Region and let you concentrate on your core business.

Learn more about what we can do for you and your business here: http://www.icstax.com/corporateprospectus.html. Let us know how we can help you.

Some companies and organizations that are already doing BPO in Costa Rica are:

Kraft Foods, Gensler, Amadeus Global, Sykes, Schematic, Manpower, Avianca, Phillip Morris, Kimberly Clark, Columbia Radio, Indocraft, Dollar Rent a Car, Farmacia Santa Lucia, Font Corporation, Stay in Costa Rica, etc.

Yes we can help you explore how BPO in Costa Rica will benefit you through ICS.

ICS at a glance:

• ICS Consultores S.A. was founded in 1992 to serve clients coming to the Latin American region with sound and reliable advice.
• Headquartered in San José Costa Rica, ICS has locations in Tegucigalpa, Honduras, Managua, Nicaragua, and Miami, Florida, U.S.A.
• ICS features a balanced mix of experience and youth among our 25+ consultants and support staff.
• ICS is recognized as a leader in BPO and Tax in the region.
• ICS focuses on understanding client’s needs, adding value to client operations, and ensuring we find the right solutions for each individual client.

• ICS provides a full array of services in 3 different areas of expertise:
  • Tax & Legal
  • Risk Consulting
  • Auditing and Business Process Outsourcing (BPO)

• ICS is a leader for organizations looking to enhance their business presence in the Latin American region or local Latin American markets.

“On time and well done” as ICS’s promise and guarantee of quality. Talk to us and let us work together to find the right BPO solution for you.

ICS Consultores can be your ONLY contact for the GOAL you are trying to achieve. We can provide you with BPO services all around Latin America, helping you and your business grow.

Our guarantee is to provide outstanding services with value to the client all the time. We believe that one happy client will refer us to one new client, whereas one unhappy client will tell nine potential clients not to use our services. You are always first. We guarantee that:

• We always go the extra mile.
• We are always on time.
• 90% of the time we think about the problem, and 10% of the time we spend on the solution. We think for you.
• As one firm and one contact, your time is important to us.
• Our advice will make a difference for your company.
• Trust and confidence are paramount for us.

For more information on how we can help you, please Contact us.